Orders received prior to 2:00 PM PST (5:00 PM EST) on business days will ship out the same day. Orders received after 2:00 PM PST (5:00 PM EST) or on weekends or holidays will ship out the following business day. Business days are Monday to Friday excluding US and Canadian statutory holidays.
If the parties to be tested live in different cities (or different countries), you may request a "split kit" at the time of order and the sample collection components will be sent to each address separately. The collection components are individually barcoded and will be tested together once the samples arrive at the laboratory.
To order a split kit, simply state "please split this kit" in the comments box of the online order form. Please also indicate which name and address to send each component. Alternatively, you can choose to have the entire kit shipped to you and you can split the kit yourself and send the components to the other parties in the test.
If you have already purchased a test kit and you want to have the laboratory send a new test kit to a different address, please contact our Customer Support Team to purchase a "replacement kit".
For legal testing, if the parties involved live in different cities, separate appointments can be arranged for each individual in their respective locations.
We ship to most countries in the world. Please note that extra shipping charges may apply for international and overseas shipments. The shipping time for international and overseas shipments cannot be guaranteed. Shipments to international addresses can take longer than domestic shipments. If you select the Regular Shipping option for a foreign address, the delivery of the package is dependent upon the rules and speed of the mail system in that country. If you require the package to be shipped to a foreign country by a certain date, please contact us for a quotation for Express Courier delivery services to the foreign address.
Delivery to P.O. Boxes
If an express courier delivery that requires a signature is the selected method of shipping, please ensure that you provide a physical address instead of a PO Box so that a signature can be obtained upon delivery.
Shipping to Military Addresses
The delivery time may be more than 10 business days if shipping to APO/FPO military addresses.